--- title: Communication and Website Access Issues description: City Metro Communication and Website Access Issues on 10/27/25. image: https://citymetro.xyz/hubfs/servicealert.jpg --- [Skip to content](https://citymetro.xyz/blog/web-issues#main-content) ![City Metro Logo](https://citymetro.xyz/hs-fs/hubfs/City_Metro_Logo__1___1_-removebg-preview-1.png?width=500&height=500&name=City_Metro_Logo__1___1_-removebg-preview-1.png)Homepage - [Home](https://citymetro.xyz) - [About](https://citymetro.xyz/about) - [Contact](https://citymetro.xyz/contact) - [Rail and Bus Lines](https://citymetro.xyz/rail-and-bus-lines) - [City Metro Shop](http://shop.citymetro.xyz/) - [Transit Museum](https://citymetro.xyz/transit-museum) - [City Metro Support](https://support.citymetro.xyz) - [Republic State Railways](https://rsr.citymetro.xyz/) - [City MetroLink](https://metrolink.citymetro.xyz/) - [Advertising, Sponsorships & Filming](https://citymetro.xyz/advertising-sponsorships-filming) - [Customer Code of Conduct](https://police.citymetro.xyz/customercodeofconduct.pdf) - [Fares](https://citymetro.xyz/fares) - [MyBrickPass](https://mybrickpass.citymetro.xyz) - Ride - [Trip Planner](https://trip-planner.citymetro.xyz/) - [Metro Map](https://map.citymetro.xyz/) - [Transit Alerts](https://alerts.citymetro.xyz) - [Single Sign-On](https://auth.citymetro.xyz) - Safety - [Transit Police](https://police.citymetro.xyz/) - [Lego City Police](https://lcpolice.wordpress.com) - [LCSD](https://lcsdonline.wordpress.com) [Contact Us](mailto:hello@citymetro.xyz) - [Home](https://citymetro.xyz) - [About](https://citymetro.xyz/about) - [Contact](https://citymetro.xyz/contact) - [Rail and Bus Lines](https://citymetro.xyz/rail-and-bus-lines) - [City Metro Shop](http://shop.citymetro.xyz/) - [Transit Museum](https://citymetro.xyz/transit-museum) - [City Metro Support](https://support.citymetro.xyz) - [Republic State Railways](https://rsr.citymetro.xyz/) - [City MetroLink](https://metrolink.citymetro.xyz/) - [Advertising, Sponsorships & Filming](https://citymetro.xyz/advertising-sponsorships-filming) - [Customer Code of Conduct](https://police.citymetro.xyz/customercodeofconduct.pdf) - [Fares](https://citymetro.xyz/fares) - [MyBrickPass](https://mybrickpass.citymetro.xyz) - Ride - [Trip Planner](https://trip-planner.citymetro.xyz/) - [Metro Map](https://map.citymetro.xyz/) - [Transit Alerts](https://alerts.citymetro.xyz) - [Single Sign-On](https://auth.citymetro.xyz) - Safety - [Transit Police](https://police.citymetro.xyz/) - [Lego City Police](https://lcpolice.wordpress.com) - [LCSD](https://lcsdonline.wordpress.com) [Contact Us](mailto:hello@citymetro.xyz) - ## [Report all security concerns to City Metro Transit Police by calling 888-CM-SAFE or by talking with any uniformed personnel.](https://police.citymetro.xyz/) - ## [Try the new Trip Planner Today! Visit trip-planner.citymetro.xyz for more info.](https://trip-planner.citymetro.xyz) - ## [Report all security concerns to City Metro Transit Police by calling 888-CM-SAFE or by talking with any uniformed personnel.](https://police.citymetro.xyz/) - ## [Try the new Trip Planner Today! Visit trip-planner.citymetro.xyz for more info.](https://trip-planner.citymetro.xyz) ![Service Alert Banner](https://citymetro.xyz/hs-fs/hubfs/servicealert.jpg?width=680&height=357&name=servicealert.jpg) Official City Metro # Communication and Website Access Issues ![Felix Feger](https://app.hubspot.com/settings/avatar/5a698896d49fbcf5b91c60cef5e0c903) Felix Feger October 28, 2025 City Metro is currently experiencing issues with its communications systems (email), and it's website domain. At this time City Metro has minimized its issues, but we are still working on it.  What's going on: City Metro found out that its new communications system powered by ZOHO had some security concerns, causing us to turn to Cloudflare. We decided to move all our DNS provider to Cloudflare, and are in the process of fully migrating. This affects who: Mainly emailing our support team as well as for some customers to access [citymetro.xyz](https://citymetro.xyz/). How long will issues persist: At this time we estimate that most of these issues have been resolved, but some customers still may have trouble with contacting our support team. To contact our support team via chat, you may press the Live Chat feature on our website located in the bottom right-hand corner. We apologize for any inconvenience. For more information, please contact our support team by chat or emailing [hello@citymetro.xyz](mailto:hello@citymetro.xyz). Thank you for understanding.  ## Share this post [mailto:https%3A%2F%2Fcitymetro.xyz%2Fblog%2Fweb-issues](mailto:https%3A%2F%2Fcitymetro.xyz%2Fblog%2Fweb-issues) ## Keep reading ### [![](https://citymetro.xyz/hs-fs/hubfs/servicealert.jpg?width=680&height=357&name=servicealert.jpg) Official City Metro Heads Up! Important Service Changes Coming to the A Line and other services](https://citymetro.xyz/blog/heads-up-important-service-changes-coming-to-the-a-line-and-other-services) ### [![](https://citymetro.xyz/hs-fs/hubfs/servicealert.jpg?width=680&height=357&name=servicealert.jpg) Official City Metro Closure Notice: Death Star City Pass](https://citymetro.xyz/blog/dspclosure) [![City Metro Logo](https://citymetro.xyz/hs-fs/hubfs/City_Metro_Logo__1___1_-removebg-preview-1.png?width=500&height=500&name=City_Metro_Logo__1___1_-removebg-preview-1.png "City Metro Logo")](https://citymetro.xyz) [mailto:hello@citymetro.xyz](mailto:hello@citymetro.xyz) --- [Privacy Policy](https://citymetro.xyz/privacy) · [Terms of Service](https://citymetro.xyz/terms) · © 2026 by the Republic States Railway and Transportation Authority. All rights reserved. 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